Experience

Extended and maintained the Customer Preference Platform for two versions and wrote an AWS Serverless Lambda to process bulk file updates.
Integrated Salesforce event notification for the email transaction application and near real time tracking, which resulted in increase of customer service satisfaction for the phone support team.
Created a data pipeline to transformation of raw sales and product data to an E-Receipt data format for both the American and Canadian tax versions.
Designed and implemented automation to collect advertising statistics from multiple Ad API's like Bing and Google. This provided pivotal information for business requirements.
Engineered a solution to migrate data daily from the Business/Marketing's Apple FileMaker to SQL, to be used to generate Tableau customized reports.
Designed and developed new features for the Nordstrom Event Information Management (EIM) application. This tool was used for improved tracking and producing Marketing Sales Events for all Nordstrom stores.

Developed and designed a dynamic C# WPF application for deploying and executing tests on Xbox One labs in the United States and China.
Refactored a test log parser using a strategy pattern and multi-threading to reduce parsing time from a day down to 5 minutes.
Designed application for performing Extraction, Transformation, and Loading (ETL) on optical disc drives performance data for reporting consumption.

Assured quality of new features for the Xbox Live’s Forefront Identity Management (FIM) deployment.
Improved the quality of the Office 365 & FIM deployment through writing manual and automated testing of the web services.

Enhanced code performance and reliability by providing code reviews and guidance in standards.
Automated test coverage of O365's Forefront Identity Management.
Decreased testing time by automating bulk uploads of test users by using PowerShell for ETL from provided user files.

Developed Silverlight 3 Application for hardware inventory and server configurations.
Reduced time for compiling Web Capacity Analysis Tool (WCAT) raw Xml results to an Excel usable format from 8-hrs to 5 mins.
Automated the conversion of multiple test tool results and stored them in a SQL database for performance results reporting.
Developed SCOM MP to monitor DCMI data for inflow temperature and CPU wattage of servers to identify hot spots and over-use of power in the lab.

Developed, deployed, and maintained web applications, Microsoft Office SharePoint Server (MOSS), and intranet web sites. Other duties included IIS administration, System Center Operation Management (SCOM), and back/restore of data.
Reduced IT text message bills by approx. 70% by scripting System Center Operations Manager alerts.
Increased Lab Status web application performance by 20% and prevented work status loss.
Improved Atlas virtual lab user interface for new API features and prevented test blocking.
Prevented company asset loss and reduced spending overtures by designing and coding an equipment checkout tool.

Responsible for intranet websites, SharePoint Portal v.2 administration, development, and maintenance of internal web applications.
Reduced SharePoint Portal customization developing time by 20%, by writing a Perl script.
Developed a CD Burn request tool to reduce customer wait time by 60%.
Successfully collaborated with multiple divisional product teams to develop one cohesive SharePoint Portal site, saving the division $100,000 yearly operational cost.

Provided support, maintenance, and process improvement for several product teams’ test lab environments of approximately 800 servers and desktops.
Improved Lab Technicians efficiency by 12% by creating a Lab Team website and raised team’s yearly charity donation by 10% by developing a charity auction website.
Reduced holiday party food waste by 20% and saved $800 by creating a holiday party website.